Why Your SDRs Lose Prospects at 'Send Me an Email'& How to Fix It

Stop losing deals at the first objection. Here's your step-by-step guide to turning the dreaded email deflection into real pipeline.

Author

Ahmed Awad
April 17, 2025

SDRs, we've all been there:

You finally get a prospect on the phone, the conversation feels promising, and then you hear those dreaded words: "Send me an email."

Spoiler alert: They're not going to reply. Why? Because you've lost momentum.

Here's how to turn this objection into an opportunity:

Step-by-Step Script Adjustment to Overcome "Send Me an Email":

1. Acknowledge (Briefly)

❝

"Absolutely, happy to send something over."

2. Pivot Back to Value

❝

"Just to make sure I'm sending over something actually relevant, can you quickly confirm, is your team still focused on reducing [specific pain/problem]?"

3. Secure Commitment

❝

"Great, thanks for confirming that. If the email clearly outlines how we've helped similar companies tackle this exact issue, are you open to reviewing it and jumping back on a quick call later this week?"

4. Confirm Next Steps

❝

"Perfect, I'll send it right after our call. Just to keep things clear, how does Thursday at 2 PM look for a follow-up?"

Why This Works:

  • Keeps momentum: You're turning a vague request into a clear, committed next step.

  • Reasserts relevance: Demonstrates you're not just another generic outreach; you're dialed into their specific challenges.

  • Secures explicit buy-in: Gets a verbal commitment before the email hits their inbox.

Real-World Example:

Instead of:

❝

"Sure, I'll send over our product details and follow up."

Say:

❝

"Happy to email details. Just to ensure relevance—you're still trying to speed up deal cycles, right? If the email outlines exactly how we've helped teams like yours close faster, can we pencil in a quick follow-up conversation later this week?"

Quick Tips to Remember:

  • Treat the email objection as a chance to clarify, not concede.

  • Always confirm a specific follow-up action.

  • Keep your follow-up focused on their challenges, not just your product.

Bottom Line:

"Send me an email" is not the end of the conversation—it's your moment to regain control. Clarify, confirm, commit, and watch your prospects move from hesitant to highly engaged.

Key Takeaways:

  • Quickly acknowledge but immediately pivot back to value.

  • Get explicit commitment on next steps.

  • Confirm the follow-up call before sending the email.

Happy prospecting! Keep your pipeline conversations moving.

Give this a shot and let me know how it works!